Our Service
At RevMetrix, we deliver comprehensive end-to-end revenue cycle management (RCM) solutions specifically designed for the medical billing sector. Our expertise spans the entire patient journey, with specialized services categorized into Pre-Visit, Post-Visit, and essential supporting functions. Each phase of our service is tailored to optimize the revenue cycle, enhance operational efficiency, and improve overall financial performance for healthcare providers. Explore each service category below to discover a more detailed overview of how RevMetrix can support and elevate your practice’s billing and RCM processes.
Pre-Visit Services
• Patient Appointment and Scheduling

Patient appointment scheduling involves setting up patient visits with healthcare providers. The process includes verifying insurance coverage, confirming the provider's availability, and ensuring that all necessary information (like demographics and insurance details) is accurate. Proper scheduling helps avoid billing issues, such as claim rejections due to incorrect patient information or coverage mismatches. This is a key step in ensuring smooth billing, coding, and reimbursement.

• Pre-Registration

It is the process of collecting and verifying a patient's information before their healthcare visit. This includes personal details, insurance coverage, and eligibility verification to ensure accurate billing and reduce delays in payment. It helps prevent issues with claims by addressing potential errors early, streamlining the billing process.

• Eligibility Verification

This is a process of confirming a patient's insurance coverage and benefits before services are provided. It ensures that the patient is covered for specific procedures and helps determine co-pays, deductibles, and out-of-pocket costs. Verifying eligibility reduces claim denials and ensures accurate billing. This process typically involves checking with the insurance provider through online portals, phone calls, or clearinghouses.

• Insurance Verification

This Process involves confirming a patient's insurance coverage before providing medical services. It ensures the patient's policy is active, checks for benefits, copayments, deductibles, coverage limits, and prior authorization requirements. This step helps avoid claim denials and ensures timely payment from insurance companies.

• Patient Liability Calculation

Patient liability refers to the portion of the medical bill that the patient is responsible for paying after insurance has processed the claim. It includes deductibles, co-pays, co-insurance, and any services not covered by insurance. After the insurance determines its payment, the remaining balance is the patient s liability, which is usually detailed on an Explanation of Benefits (EOB).

• Referral Verification

Referral verification involves confirming that a patient has been referred by a primary care physician or another provider to a specialist or specific service. It ensures the referral is valid and required by the patient's insurance plan, preventing claim denials. This process includes verifying the referral authorization number, checking if the referral is within the valid time frame, and confirming that the referred provider is in-network with the patient's insurance.

• Pre-Authorization Initiation

It is the process of obtaining approval from a patient s insurance company before certain medical services, treatments, or medications are provided. This step ensures that the procedure is covered by the insurance plan, reducing the risk of claim denials. The healthcare provider typically contacts the insurance, provides patient details and medical necessity, and waits for approval before proceeding with the service.